Shipping Policy

Where we ship. We ship to addresses in the United States.

Cost. Shipping is free on every order.

Processing. Orders received before 2 p.m. Pacific on a business day ship the same day. Orders received later, or on weekends or holidays, ship the next business day.

Delivery. Every order ships by UPS 2nd Day Air and usually arrives 2 business days after it ships. UPS does not deliver to P.O. boxes; orders to P.O. boxes and military (APO, FPO, DPO) addresses ship by USPS Priority Mail and can take longer. Delivery estimates are not guaranteed.

Tracking. We email a tracking link when your order ships.

Address changes. Email info@marselkei.com right away if you need to correct your address. Once an order has shipped we cannot change it.

Lost or damaged parcels. If your parcel arrives damaged, or tracking shows it delivered but you did not receive it, contact info@marselkei.com within 7 days of the delivery date and we will make it right.