Returns and Refunds

Unopened products. You may return unopened, unused products in their original packaging within 15 days of delivery for a full refund of the product price.

Opened products. For hygiene and safety reasons, opened or used products cannot be returned or refunded. This does not apply to damaged, defective or wrong items, described below.

Damaged, defective or wrong items. If your order arrives damaged or defective, or you receive the wrong item, email info@marselkei.com within 7 days of delivery with your order number and a photo. We will send a replacement or refund at no cost to you.

If you have a skin reaction. Stop using the product and contact us at adverseevents@eocel.com or through marselkei.com/contact.

How to return. Email info@marselkei.com with your order number within 15 days of delivery, before sending anything back. We will reply with a prepaid return label and instructions. Items sent back without a return request cannot be accepted.

Return postage. We pay the return postage for every accepted return.

Refunds. We refund to the original payment method within 10 business days of receiving and inspecting the return. Your bank may take a few more days to post it. Original shipping charges are not refunded unless the return is our error.

Exchanges. We do not offer direct exchanges. Return the item and place a new order.

Questions. info@marselkei.com · (619) 913-7663